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Customer Service Operations Manager CV - Pontypridd

The latest up-to-date CV for this Customer Service Operations Manager, located in Pontypridd


Operations Manager Professional Summary

Contact Centre Operations Manager with experience in both Sales and Service, Inbound, Outbound (including cold calling) and messaging environments, In-house and outsourcing, contract start-ups, existing, TUPE Transfers and multi-site.  Confident communicator to ensure clients’ needs are always met in a manner that is consistent with their individual specifications and requirements.  A highly engaging and inclusive leader with a great sense of humour, with the ability to get people excited about achieving the very best that is possible.    A mentor and a coach.  Belbin Completer-Finisher team role.  Fantastic references.  Available immediately.


Key Skills

client relationshipscultural changeLeader DevelopmentManaging changePerformance ManagementRetentionSales

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